Wabash Instrument Corporation respects your privacy.
The guidelines for protecting your information are as follows:
Privacy Statement. This website does not display or make available any of your personally identifying information to the public. You may visit this website without registering or telling us who you are. If you are purchasing a product or contacting us, we will, of course, need information.
Data collected. To complete transactions and reply to inquiries, we collect your name, affiliation, address, phone or fax number and email address. We do not sell or disclose that information to any third party, except possibly one of our dealers, in the course of completing a transaction. Any credit card information is processed by Stripe or PayPal. We keep no credit card information on file.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
When you place an order with us: While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes of estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who on our team has access? Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Cookies. This site utilizes cookies generated from technical processes like comments, analytics, contact forms, etc. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Email addresses. These will be used to confirm price, delivery, shipping and status information. We may also send email selected information relating to new products or services which we feel will be of interest. You may, of course, choose to be removed from any such mailing list.
Feedback. Customer service and site feedback messages are addressed as soon as possible. The information that you provide will be used to construct an appropriate and helpful answer.
Security. All information gathered on the winsco.com website or by email, phone or fax is stored and maintained in a secure facility that limits access only to authorized personnel.
Revised May 25, 2018